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Support Intern
Barcelona or Europe remote

About us

We are a young, fast pace startup born in sunny Barcelona. Our team consists of experienced professionals from the software industry that share a common dream: enable anyone to become a creator of digital experiences.

We created Bravo - a platform that allows designers to own the entire digital product creation workflow - from idea to publishing native apps, without any code. It enables our users to leverage APIs, connect tools, and deliver a vision with a focus on design and functionality.

As a team, we fully focus on the user and strive for excellence without compromising our users’ experience. In the team, we value collaboration and building candid relationships through open communication.

Description

We’re looking for a Support Intern to help empower our customers to do their best work and make Bravo Studio the best product possible. This role is available through an agreement with a university / other educational institution.

  • Location: Barcelona or Europe remote
  • Preferred time zones: CET
  • Type: 40 hours per week, Full Time

As a Support Intern you will:

  • Provide consistently high-quality user experiences for all Bravo Studio users through their app-building journey, which includes using Bravo Studio, Figma, Airtable, other no-code services (such as Zapier, Integromat, Typeform, etc.) and tools/platforms with available APIs to connect to Bravo.
  • Help users via email and forum using tools including but not limited to Trengo, Spectrum...
  • Troubleshoot issues, file bugs, and collaborate with the team to provide an excellent user experience
  • Actively testing use cases to ensure the quality of the platform and discover new possible use cases.
  • Continuously build up and improve our Help Center with new documentations and tutorials
  • Advocate for our users and work closely with the Product team to find areas of improvement within our product and services.

Required experience and skillset:

You’ll thrive as a Support Intern if you:

  • Understanding of HTTP APIs
  • Exhibits analytical reasoning and critical thinking skills for technical troubleshooting
  • Excellent written and verbal communication skills (English)
  • Ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates
  • Communicates clearly with the team. You can start from the common ground as a great listener and work towards creative solutions with others.
  • Advocate for others – including users and colleagues

Required interpersonal skills:

  • You are a team player who values open communication among team members
  • You are flexible to adapt to evolving/changing requirements
  • Great at written, and verbal communication
  • You like to take initiative
  • You have a curious mind

Why should you join us:

  • Full-time position
  • Remote work with option for working from the office in Barcelona
  • Budget for remote work equipment purchase
  • Regular team activities
  • You will be surrounded by colleagues who are curious and constantly want to improve, and who will help you to learn and grow as a professional
  • A chance to jump early onto a fast-pace train which will change the industry on how digital experiences are created

How to apply:

Send to people@bravostudio.app your CV and application letter explaining shortly why you are a great match for this position.