Support Policy

At Bravo team, we aim to help our users discover the possibilities that Bravo offers, and guide you in the process of building mobile applications. Also, we care about delivering a great user experience, and help solve any issues or technical problems that might arise.

You can reach us out for support here:

  • Bravo Community: Available for all Bravo users. Here you can ask any questions related to building an app with Bravo, and get answers and help from fellow users. Members of the Bravo team check the community periodically and will answer as well. Also, this is a great place to showcase your projects and connect with fellow makers!
  • Direct email support: Available for Olé and Bravissimo users, the Bravo team provides 1-1 email support with questions and issues. See the section below "What can we help you with?" to see the topics our support team can cover.
  • 1-1 support sessions: Available for Bravissimo users. 30-minute calls with a member of the Bravo Technical Support team, twice a month.
  • Website contact form: Available for everyone that visits the website, this is a good channel to ask questions related to the product, report bugs, or business enquiries. We recommend directing how-to questions to the community, email, or support sessions.

What can we help you with?

Our Technical Support team can help and provide guidance with the following topics:

  • Setting up the design file.
  • Creating API requests with the Data Library.
  • Data Binding: connecting data to the app screens.
  • For Bravissimo users, help with app publication. This includes support and guidance related to the app bundle generation in Bravo Studio, and uploading the bundles to Transporter/Google Play. Issues or questions regarding setting up developer accounts in the stores, or any topic that falls under support from the Google Play/App Store team, are outside of our scope.

Due to the flexibility of Bravo, which allows integration with any 3rd party APIs to store app data, it's outside of our scope to provide support regarding the integration or setup of a specific backend API or tool. The best option here is to check the API documentation and tutorials of the tool. It usually covers all the information regarding how to use the API in order to connect to Bravo's Data Library. In addition, the third-party tool might have a support service as well, who might be able to answer any questions that might arise.

Nonetheless, we have many tutorials and app cases in our Help Center about using different backend tools to store the app's data. In the Bravo community, Bravo app makers often share their cases, implementations, and workarounds.

Please note that our resources are limited, and sometimes it might take some time for us to review the issues and answer them. For direct email support (Olé and Bravissimo users), we'll provide an answer within 48 business hours, although we try to answer faster if possible.

How you can help yourself

If you're having issues implementing a Bravo feature, we recommend that you check the Help Center, where we have tutorials, resources, and sample design files for all of the Bravo features. Most of the time, you can replicate the setup shown in these docs and files to make it work for your app.

Keep in mind that your question or issue may already be answered in the community, so try searching there. If you can't find anything related to your topic, you can always create a new post.

Bug reporting

If something doesn't work as expected, or if you experience any strange behavior in your app or in the Bravo website, we'd be very thankful if you reported it to us. You can use any of the support channels described above for that.