Archived from the Bravo community forum (2021–2026). Some answers may refer to older versions of Bravo.
I have been trying to get in touch with the Bravo studio support team for the last 5 days but they have been ignoring all of my e-mails of me asking some help concerning their product.
I don’t understand what’s the issue, but it would be helpful if anyone could help me reach out to them ?
I am currently blocked and I can not move forward with my app.
Thank you to anyone who would help me.
Have a great day !
5 replies
Bravo will contact you butbitvis not immediat.
Dear @Gladys MPOYI ,
We appreciate your patience as we work through a high volume of tickets. Our support team will contact you as soon as possible.
Where are you at with your application?
@Kathryn Well, same place as before, no help, I am still blocked, Bravo Studio might not be seeing my emails I guess, I asked for a refund
Hi @Gladys MPOYI,
Thank you for your message. I understand your frustration and I’m here to help. I want to remind you that during our last guidance session, which extended for over an hour, we successfully resolved the issue. I also provided you with detailed steps to follow in case the issue reoccurred.
We are committed to assisting you, but please understand that we have multiple users who also require our support. While we strive to respond promptly, our standard response time is within 48 hours. It's been less than 24 hours since our last communication, so we are still within our expected timeframe.
Regarding your request for an additional guidance session, which is currently outside the scope of your plan, you’ll soon receive an email from my side.
Additionally, to ensure we can address your issues more effectively, please use the ticketing tool for all future communications. This will help us manage and respond to your requests more efficiently.
Thank you for your understanding and patience.
Best regards,
Marielle
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