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Data, API & Backend Solved January 27, 2022 · 12 replies

OneSignal issue - No recipients found

Archived from the Bravo community forum (2021–2026). Some answers may refer to older versions of Bravo.

Hello guys,

When I send a notification from OneSignal, even if everything is well configured, it says they find no recipients for the notifications.

Have you ever had this kind of issue ?

Capture d’écran 2022-01-27 à 16.13.07.png

12 replies

Karla January 27, 2022

Did you subscribe yourself? Can you see number 1 active on the dashboard?
A point, this just works once the version you did is live on App Store, at least for all my projects, not even on TestFlight it did work.

Bastos January 27, 2022

yes I subscribed on 3 different accounts and devices. Not even 1 subscriber.
My app is live so this has to work 🤷🏼‍♂️

Karla January 27, 2022

it doesn’t show the subscriber on the dashboard? What’s the name of the app? I have a project with the same problem can get more info if there others having the same issue.

Bastos January 27, 2022

on Bravo it’s called MSC.

You mean on the OneSignal dashboard ?

Karla January 27, 2022

Yes, the total users are now 0, and you h e subscribed and accepted it 3 times right? So, you are having the same bug I found too :/ and the team will find solution for that soon, I am sure :)))

Valter January 31, 2022

Last night o try it and still not working but before sending the mail i past again the KEY and One Signal ID on Bravo and it start working!! But its a bit confusing.. after uou paste the One Signal Key and Id, you save and bravo let you know with a green alert that data was saved with success. But later when you came back to the sane page, all the fields are empty. In the past this happen and one signal was nit wirking, but now it still doing that but one signal is working.
It would be nice and less confusing if something was visible all the time.
 do you know if the bravo logo that pops up on the left side of the app name on the mobile push notification is replacable with the Bravisimo Plan or its possible to replace it in the olé plan? Thanks in advance.

Bastos January 31, 2022

I ++ what said.

I uploaded a new build anyways and the only subscriber I have now is the tester from Apple 😂 (build not validated yet)

Once my build will be validated, I will update you if other subscribers are well registered and if it works.

Javier Felipe Bravo team February 15, 2022

Hi , at the moment the custom notification logo is only supported on iOS, but we plan to support it on Android soon :)

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